Applies to all software products by etis GmbH – as of July 2025

1. Right of withdrawal for digital downloads

The add-in is a digital download. As a consumer you generally have a 14-day right of withdrawal. That right lapses, however, once you expressly consent at checkout to us beginning performance of the contract before the withdrawal period expires and acknowledge that you thereby lose your right of withdrawal (section 356(5) of the German Civil Code, implementing Art. 16(m) of the Consumer Rights Directive). Our reseller FastSpring collects that consent at the point of purchase, because you receive the download immediately afterwards.

In practice this means: once the software has been downloaded, withdrawal is no longer possible. We do not grant a voluntary money-back guarantee beyond that. Hence the note above – please evaluate the add-in with the free trial on your own installation before buying.

1.1 If the add-in does not work

Your statutory rights in case of defects are unaffected. If the add-in does not work as described on this website, write to helpdesk@etis-gmbh.de stating your order number, your vTiger version, your Word version and – if available – the relevant log files. We will get it running or find another solution with you.

1.2 Purchases by businesses

The right of withdrawal applies to consumers only. If you buy as a business there is no right of withdrawal; statutory rights in case of defects apply here as well.

2. Licence terms

2.1 Scope of the licence

Purchasing a licence grants you the non-transferable, non-exclusive right to install and use the software on one machine. One licence key applies per device. Licence keys are bound to hardware characteristics.

2.2 Changing machines

If you replace your machine permanently, we transfer the licence key for you. Write to helpdesk@etis-gmbh.de – a short note is enough and we will release the key for the new hardware.

2.3 Trial version

You may use the trial version to evaluate the product. Consumers retain their statutory warranty rights. Towards businesses, liability for the trial version is excluded to the extent permitted by law.

2.4 Updates

Updates are not installed automatically. Download new versions from the Downloads area and install them over the existing version. For outdated versions we cannot guarantee lasting compatibility with future Word or vTiger releases.

2.5 Internet connection

The add-in requires an internet connection: for licence validation and to access your vTiger CRM through the REST API.

2.6 Modifications to the software

Decompiling, reverse engineering and modifying the software are prohibited, except where expressly permitted by law.

2.7 Applicable terms

Our general terms and conditions apply in addition. Conflicting customer terms are not recognised.

2.8 Jurisdiction and governing law

German law applies. For business customers the place of jurisdiction is Trier, Germany. For consumers, the statutory rules on jurisdiction apply; your rights under the law of your country of residence remain unaffected.

3. Liability

3.1 Consumers

For consumers, the statutory warranty and liability rules apply unchanged.

3.2 Businesses

Towards businesses we are liable only for intent and gross negligence. Where material contractual obligations are breached we are also liable for ordinary negligence, but then limited to the typical, foreseeable damage and capped at €100,000. Liability for indirect damage, lost profit and data loss is excluded. Liability for damage arising from injury to life, body or health, and liability under the German Product Liability Act, remain unaffected.

Please back up your documents and your CRM regularly – the add-in is not a substitute for backups.

4. Support

Support is available by email at helpdesk@etis-gmbh.de, usually within 24 hours on business days. For technical enquiries, please have your vTiger version, your licence key and – if available – the relevant log files ready.

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