vTiger’s original Office plugin for Microsoft Word predates today’s REST API and frequently no longer works reliably on modern Word and Windows versions. The vTiger Word Add-In is an actively developed replacement – same purpose, with support behind it.
incl. 19 % VAT · no subscription · yours to keep
Many vTiger users know the symptoms from the forum: the plugin will not install on current Windows, the ribbon disappears after a Word update, signing in to the CRM fails, or the template manager in the CRM cannot find the uploaded file. Behind this is not one single bug but the age of the architecture: it relies on mechanisms that newer Word versions and newer vTiger releases no longer offer in the same form.
The connection runs through vTiger’s official REST API – the same interface other current integrations use. That removes the dependency on outdated access paths. Templates stay with you in Word and are not uploaded to the CRM, so the template manager in vTiger no longer plays a part. Nothing is installed on the server, which means a vTiger update does not knock the add-in out of step.
The add-in is developed by etis GmbH in Trier, Germany, which has been running and hosting vTiger installations for over ten years. If something goes wrong you reach a named contact by email and usually get an answer within 24 hours on business days – rather than a 2014 forum thread with no resolution. The price is a one-time payment, not a subscription.
If your templates use Word merge fields, the foundation is the same. You set up the mapping to the vTiger fields again in the add-in – a one-time step you then reuse as a preset across all templates. The best way to check is with the trial on a real template.
We recommend it, to avoid duplicate ribbons in Word. It is not strictly necessary – if you are unsure, send us a short note about which version you have in place before installing.
Request the trial and see on your own installation whether the add-in solves your problem.
Please check these before you buy. If one of them does not apply to you, get in touch – we will confirm up front whether the add-in will work for you.
| Requirement | Details |
|---|---|
| Operating system | Windows 11 (64-bit). Windows 10 works in practice but is not officially supported. |
| Microsoft Word | Word 2016 or newer, 64-bit installation only. |
| .NET Framework | Version 4.7.2 or higher. |
| vTiger CRM | Version 7.x or newer with REST API access enabled. |
| Internet connection | Required – the add-in reads your CRM at the moment a document is generated. |
| Disk space | Around 300 MB. |
The questions that come up most often before a purchase. If yours is not here, write to us – we usually reply within 24 hours on business days.
The add-in costs 79 € once, including 19 % German VAT (66,39 € net). There is no subscription and no recurring cost: you pay once and may keep using that version. Businesses elsewhere in the EU with a valid VAT ID are billed net at checkout.
Yes. Request the trial through the form on this page – we email you the download link. The trial has the full feature set, you enter no payment details, and no licence key or activation code is needed: install it and get going. An access code is only required for the purchased full version.
Please test the add-in before buying – that is what the free trial is for. At checkout you confirm that you want to download the software immediately and thereby waive your statutory right of withdrawal, which is how the law handles digital downloads. After that, withdrawal is no longer possible, and we do not grant a voluntary money-back guarantee beyond it. Your statutory rights in case of defects are unaffected: if the add-in does not work as described, email helpdesk@etis-gmbh.de and we will get it running or find a solution. If you are unsure whether your vTiger or Word version fits, please ask us beforehand.
No. The add-in runs entirely on the workstation and talks only to vTiger’s official REST API. Nothing is installed on the server, nothing is changed in the database and no module in the CRM is modified. You need neither root access nor your IT department.
Your CRM data stays in your vTiger. The add-in fetches it when a document is generated and writes it into your Word file locally. The contents of your documents are never transmitted to us, there is no background sync and no analysis of your usage behaviour. For licence validation we process the licence key, name, company, product ID and a system ID derived from your hardware.
vTiger 7.x and newer with REST API access enabled – Community Edition and commercial editions alike. If you run an older installation, contact us before buying and we will tell you whether your version works.
No. It is a Windows application for desktop Microsoft Word 2016 or newer (64-bit). Word for macOS, Word in the browser and the mobile Word apps are not supported.
One. The licence key is hardware-bound and applies to a single workstation. If you replace a machine permanently we transfer the key for you – a short email is enough. For multiple workstations, ask about our team licences.
Yes, you can download new versions. Updates are not installed automatically though: when a new version is released you download it here and install it over the existing one. We cannot guarantee indefinite compatibility for older versions.
Yes. The Assign Data dialog combines organization, contact, opportunity and further modules into a single document. That is exactly what the feature is built for – a quote typically needs fields from several modules at once.
Not on templates – create as many as you like, each with its own field mapping. For a mail merge you select as many records as you need; the documents are produced either straight at the printer or as individual files.
German, English and French. The language is taken from your system settings automatically and can be switched at any time.
